Effective Date: August 2, 2024

Welcome to ChipChannel! This Privacy Policy outlines how we collect, use, protect, and share your personal information when you interact with our website https://chipchannel.com and our services, which include digital items sales, website design and development, hosting, and support. Your privacy is important to us, and we are committed to handling your personal data responsibly and in compliance with applicable laws.

1. Information We Collect

We collect personal information in various contexts, including but not limited to:

1.1 Purchases of Digital Items
Data Collected:

• First and last name
• Email address
• Billing address
• Payment information (e.g., credit card details)
• IP address

Retention Period:
Data is retained for the duration of the transaction and as required for financial and legal record-keeping.

1.2 Website Design and Development Services
Data Collected:

• First and last name
• Email address
• Phone number
• Project details and specifications

Retention Period:
Data is retained for the duration of the project and for a period afterward for support and reference.

1.3 Hosting and Support Services
Data Collected:

• Email address
• Account login credentials
• Technical support queries and interactions

Retention Period:
Data is retained for the duration of the service and as needed for ongoing support and account maintenance.

1.4 Website Analytics and Improvement
Data Collected:

• IP address
• Browser type and version
• Referring website
• Pages viewed and time spent on the site

Retention Period:
Data is retained for analysis purposes and may be anonymized for long-term use.

2. Use of Your Information

We use your personal data to:

• Process and manage transactions for digital items.
• Provide, maintain, and improve our website design, development, hosting, and support services.
• Communicate with you regarding your projects, support requests, and updates about our services.
• Analyze website usage to enhance our user experience and service offerings.

3. Sharing and Disclosure

We do not sell or rent your personal data to third parties. However, we may share your information under the following circumstances:

• With Service Providers: We may share data with trusted third-party vendors who assist us in providing our services, such as payment processors and hosting providers. These parties are obligated to protect your data and use it only for the purposes we specify.
• Legal Requirements: We may disclose your information if required by law, court order, or to respond to lawful requests from public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity, subject to the terms of this Privacy Policy.

4. Security Measures

We implement a range of security measures to safeguard your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security audits.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us analyze website usage, remember user preferences, and deliver relevant content. For detailed information on our use of cookies and your choices, please refer to our Cookie Policy.

6. Data Access and Control

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request corrections to any inaccuracies in your data.
• Deletion: Request deletion of your data when it is no longer necessary for the purposes for which it was collected.
• Objection: Object to the processing of your data under certain circumstances.

To exercise these rights, please contact us using the information provided below. We will respond to your requests in accordance with applicable data protection laws.

7. Third-Party Links

Our website may contain links to third-party sites. This Privacy Policy does not apply to these external websites. We are not responsible for their privacy practices and recommend reviewing their privacy policies before sharing any personal data.

8. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at:

ChipChannel
Suite 3170 / 237 Beach Street
Frankston, Melbourne, Victoria, Australia 3199
Phone: 0493 497 634
Email: help@chipchannel.com

We are committed to addressing your inquiries and ensuring your data is handled with the utmost care.